Purchase Policy
➊ Become a member
⨀ Become a member to shop on WHITEROCK ONLINE.
Click on “Create Account” in the top right corner to register.
Once your account is created, sign in to start your purchase.
➋ Delivery and shipping fee
Shipping method & Schedule
Delivery Time | Internal Shipping | Oversea Shipping |
| All orders are delivered by SF Express or T-Cat. Parcels will arrive 1-3 days after the it is on delivery. | All orders are delivered with SF Express or International EMS provided by Chunghwa Post Co., Ltd. Parcels will arrive 1-2 weeks after it is on delivery. | |
| Shipping Time |
| |
Shipping Rates | NT$ 100 | NT$ 1,000 |
When orders are duplicated, shipping fee will be calculated based on the number of items purchased in each order instead of combined shipping. | ||
| Parcel tracking | SF Express Tracking T-Cat Tracking | 13-digit tracking / pickup code search (EMS tracking) SF Express Tracking |
Note | Parcel pickup/delivery services are unavailable in the following regions: Lanyu Township, Lyudao Township (Taitung County)/ Nangan Township, Beigna Township, Juguang Township, Dongyin Township (Liengchiang County)/ Diaoyutai Islands (Yilan County)/ Dongsha Islands, Nansha Islands (Kaohsiung City)/ Wuquiu Township (Kinmen) | Given the impact COVID-19 has brought, delivery time is prolonged in countries that receive parcel and packages. As of now, 24 countries/regions still collect incoming international air mail. Countries/regions that collect incoming international air mail |
In the event of payment flow system maintenance, upgrading, or factors resulting in delays of payments received, delivery time estimates will be calculated based on the actual date of payment received. (In the event of force majeure, i.e. typhoon, earthquakes, floods, etc., cases will be handled as appropriate.) | ||
⨀ In the event of any faultiness in the product or a product being out-of-stock, our customer service personnel will contact you. Please refer to the confirmation Email for shipping notifications.
⨀ Deliveries can be advanced or delayed depending on the amount of orders. Please refer to the confirmation Email for the actual shipping date.
⨀ Products are delivered by third-party carriers, meaning that purchased items are shipped from different warehouses and delivered by different carriers. Therefore, your order may be come in several parcels. Please be advised to check the items and order status upon receipt of parcels.
➌ Payment method：Credit card payment (lump-sum payment only)
To provide an easy and quick payment gateway, credit card payment in installments, payment wiring/transferring through ATMs, and COD at convenience stores are not accepted.
Payment method | Union Pay | VISA / Master Card |
| Instructions | For payments made with Union Pay credit cards, please click on “Union Pay Cards/Union Pay” at payment page, then enter your credit card number, expiry date, and CCV number. Confirm order details before completing your payment. The system will send such payment to the issuing bank for authorization. | For payments made with VISA or MasterCard credit cards, please click on “Pay by credit card/VISA/MasterCard” at payment page, then enter your credit card number, expiry date, and CCV number. Confirm order details before completing your payment. The system will send such payment to the issuing bank for authorization. |
⨀ Payments made on WHITEROCK ONLINE are facilitated by Sinopac and NewebPay, where such payment gateways are protected by SSL protocol. Information collected throughout the payment process are encrypted by SSL online payment security mechanism to ensure transaction security.
➍ Return/Refund Policy
There is a 7-day appreciation period (from the day on which you receive the parcel) for orders made on WHITEROCK ONLINE. Should your order fit our return/refund policy, please keep the integrity of the items (original tag, warranty card, packing, cartons, and receipt) to make your return/refund.
Ⅰ. Free return/exchange is provided should the following conditions happen:
- Items received are incorrect.
- Items are faulty or damaged due to shipping.
Ⅱ. Return/exchange will not be accepted for the following conditions:
- Return/exchange requested after the 7-day appreciation period.
- Innerwear (underwear, socks, etc.) due to hygiene reasons. Defective or damaged items are exempted.
- Items with stain, makeup stain, or items which are laundered.
- Items that have lost their original tag.
- A loss of returning receipt.
- International orders.
Return/Refund Procedure
Inspection on returned items will be carried out once we receive them. Customers will be notified of the return/refund status after the inspection is completed.
When your return request is approved, refunds made by us will be made to the card you placed your order with (or by the payment method you originally chose).
Depending on the card issuing banks, the timeframe of receiving refunds made by us can vary.
Delivery Charges for Returns
We will refund you the cost of Products and shipping fee for the original order but not your delivery charges induced on return.
Contact Us
⨀ Should any questions or problems occur, please contact us during our service hours
- Email_ service@whiterock2008.com.tw
- TEL_ 02-2511-0321
- Service hours_ MON - SUN | 11:00 - 21:30 (SUN - THU) / 11:00 - 22:00 (FRI - SAT)
⨀ In the event of any potential ill-purposed returns, order cancellations, or other actions considered inappropriate by our membership website that causes inconvenience or damage to our website operations, we reserve the right to decline any transactions or requests.
⨀ Please be advised that WHITROCK will not call to ask for payment through ATM transfers, confirm matters pertaining to your account, and promote reward points purchases. Should you receive possible phone scams, refuse kindly, and call our service line 02-2511-0321 or 165 (anti-fraud and internet scam hotline) for confirmation.